1. What is the production/creation time for your products?
Our production/creation time is remarkably swift, taking only 1-3 days. This ensures you receive your order promptly. We dispatch orders using USPS, and the estimated shipping time within the US is approximately 3-5 business days.
2. Can I preview the design before making a purchase?
Absolutely! We provide a design preview option, allowing you to visualize your chosen design before placing your order.
3. Are your jewelry items waterproof?
Yes, all our jewelry is waterproof, ensuring their longevity and your peace of mind.
4. How are the products packaged?
Each order, whether it's a bracelet, necklace, or ring, arrives in an elegantly gift-wrapped box, adding a touch of sophistication to your purchase.
5. Do you offer a warranty for your products?
We stand by the quality of our products. Every purchase comes with a 1-year warranty, demonstrating our commitment to your satisfaction.
6. What materials do you use for your jewelry?
We use only premium materials like Sterling Silver, Gold Filled, and Genuine Leather. Our jewelry is hypoallergenic, ensuring comfort and durability.
7. Are your bracelet designs adjustable?
Yes, our bracelet designs are adjustable and designed to fit popular sizes. If you need a custom size, you can provide the details in the checkout note.
8. How can I personalize my order with custom text?
Personalization is easy! Just include the custom text you'd like engraved in the "Special instructions for seller" box during the checkout process.
9. What payment options do you accept?
We offer convenient payment through PayPal, allowing you to use Credit Cards such as Visa, MasterCard, American Express, or your PayPal account.
10. What is your return policy?
Please note that certain items are exempt from being returned, such as custom-engraved or personalized orders. We aim to ensure your complete satisfaction with every purchase.
Feel free to contact us if you have any further inquiries or need assistance. Your satisfaction is our priority!